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Just Eat

Just Eat

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N°1 of the delivered catering in France

Just Eat connects restaurants offering home delivery with customers. With more than 10 million meals delivered, Just Eat is a leader in the sector.

The challenges of Just Eat

Optimal user experience

With more than 8,000 restaurants embedded on the website and mobile application, Just Eat wants to provide an optimal user experience regardless of the restaurant in order to increase the time spent on the application and the conversion rate.

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Our answer

Homogeneous visual universe

To ensure that the visual universe of Just Eat can be homogeneous and improve the visual recognition of the visitor.
We created an outsourced multimedia studio to create or rework restaurant logos and unify the different visuals received by these restaurateurs (dishes and menus).

Original logo

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Logo after modifications

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"Netino by Webhelp's teams go beyond processes and provide us with a real aesthetic vision for a homogenous and more visual customer experience. The direct contact with the teams and the tools put in place allow us to be more reactive and flexible."

Margaux M. B2B Customer Service Manager France

Each month on average :

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logos created

Thanks to production integration in Zendesk we are able to monitor key productivity and SLA indicators in real time and respond to customer emergencies and priorities (e.g. priority integration of a restaurant chain or backlog injection ahead of the World Cup).