Community Management

Community Management

We take care of your community!

Your Community Manager is not a bot and can take a break on evenings and weekends. Our Community Managers can give you peace of mind!

Brands need to manage and engage with their communities.

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Ubiquity of
social networks

3.2 billion

people worldwide use social networks

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Changing
attitudes

80%

of consumers use social networks to interact with brands

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Love
brand

53%

Individuals are more likely to choose a company to which they can send a message

Find the Community Manager you really need

We can work with your in-house teams during your usual operating hours, but can also work 24/7 or only evenings and weekends to broaden your customer service schedule.

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Involvement in defining your editorial policy
Publications and engaging answers on your Social Media spaces

1st level answer

Interact with internet users on your spaces
Escalation of level 2 messages to relevant teams

Social ads

Brand promotion on social media
Creation of advertising campaigns on Facebook, Twitter, Instagram

Reporting Social Media

Activity reports
Analysis of principal Social Media KPIs (engagement rate, reach…)
Strategic recommendations

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Long-term Support

  • Right profile sourcing

    Thanks to our expertise in recruitment and our network of Community Managers, we source expert and passionate profiles in your sector of activity in a short amount of time.

  • Onboarding

    We make sure of the quality of the profile for your needs through qualification interviews before presenting him and train him for the mission.

  • Project Coordination

    Our dedicated account management team guarantees to successfully ensure performance indicators and support you as your needs change.

We work with the major players of Social Media Management

"On Saturday afternoons and Sunday evening, Netino by Webhelp allows us to do a first level reply to our customers to not leave any of our clients with a doubt"

Fatie Toko eCommerce Perf & customer Relationship Director @ La Poste