The eCom conference in Geneva took place on 30 April. It was a day that brought together the main e-commerce players from across Switzerland: suppliers, clients, e-commerce and online client relationship solution providers. We learnt a lot about this beautiful country. Far from being yet another European country, Switzerland constitutes a market which is more…

Lire la suite

Stratégie Clients conference took place on 16, 17 and 18 April, and welcomed over 13000 visitors, more than 200 exhibitors and 6000 listeners.  The 3 days were jammed packed, and we concluded that there were 3 main themes : the client needs improved support in click-to-chat and/or help & advice forums; multi-channel client communication is…

Lire la suite