Articles balisés ‘trends’

Stratégie Clients conference took place on 16, 17 and 18 April, and welcomed over 13000 visitors, more than 200 exhibitors and 6000 listeners.  The 3 days were jammed packed, and we concluded that there were 3 main themes : the client needs improved support in click-to-chat and/or help & advice forums; multi-channel client communication is…