Luxury

Relational excellence, at every moment.

A sector this demanding deserves specialists who rise to the occasion. Netino understands the codes of luxury and offers tailored support that reflects its standards, enriching every interaction with your clients.

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High-end moderation

  • Monitoring across all channels (Instagram, TikTok, website, app)

  • Multilingual moderation aligned with luxury standards

  • Detection of inappropriate comments and protection of brand image

Brand conversation management

  • Tailor-made responses crafted by agents trained in your brand voice

  • Follow-up on questions from customers and discerning fans

  • Increased availability during events, launches, and Fashion Weeks

Insights & operational excellence

  • Extraction of weak signals to inform your CRM and product teams

  • Seamless integration with your internal tools or existing CRM

  • Dashboards and reports tailored to your strategic priorities

Embracing digital evolution without compromising luxury standards

Every interaction shapes your brand. Even online, your clients expect nothing less than excellence.

Netino by Concentrix helps you preserve what makes your maison unique, in all your digital interaction.

Clear benefits for your teams and your audience

Strategic support that sets you apart

  • Experts trained to embody your brand’s standards and culture

  • Highly qualified, multilingual professionals

  • A seamless, fluid experience for your clients

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OUR SUPPORT

on all your essential platforms

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This form is for commercial inquiries only.