Social Listening
& Advisory
Protect your brand and prevent crises by using Social Listening to listen to your communities
Adapt your campaigns and respond to your customers' needs, identified by our experts
Tailor your ambassador program to your community to improve your social selling
SOCIAL LISTENING
Listen to engage better
Social media is a vital tool for managing and controlling the reputation of a brand or company because it allows brands to speak directly to their audience. Additionally, it is through these platforms that your customers, prospects, and competitors will express their thoughts and opinions about your brand, products, or services
Social listening, which can be defined as an active listening activity, will enable you to collect and analyze all interactions related to your brand in order to extract relevant insights that will inform you about your image, reputation, and sensitive topics related to your brand that you may be unaware of
A SERVICE
A major asset for your brand image
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Market insights & study
We identify the points and strengths appreciated by customers and prospects of your brand to help you adapt your strategy
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Competitive intelligence
We provide strategic insights for your brand's digital communication in relation to your competitors
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Online reputation
Gain a comprehensive view if your brand's online reputation, services and products on social media
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Crisis management
We track and analyze weak signals and monitor the potential spread of a crisis in real-time on various social media platforms
OUR DELIVERY
Our Social Listening support
Our solution involves human data processing from verbatim collection toos (social media, reviews, etc) to identify actionable insights for your brand
Each member of our expert community is selected for their expertise, so that Netino by Webhelp can deliver services that finally meet your Social Listening objectives
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Project framework
Ensuring quality service delivery
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Data quality
Ensuring a consistent user experience
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Alerting
Anticipating crises
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Reporting
Tracking the evolution of topics of interest
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Technology
Mastery of the ecosystem of tools
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24/7 Monitoring
Ensuring your online reputation is continuously protected
Work Anywhere, Achieve Everywhere
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Having the best profile
Inherently inclusive from sourcing to development, we find the right people on every continent
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Encouraging engagement
We ensure that each of our talents is properly sypported for their development
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360 technology
A hybrid insfrastucture combined with innovation that counts in minutes, not months
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Performance facilitator
A homogeneous operating model and a single operational view mean assured quality
Our other services for your Social Media challenges
Contact us
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