1. Personal data we may acquire from you
We may collect and process the following personal data:
Information that you provide to us by filling in forms or surveys on our website www.netino.fr. We may also collect information when you tell us about a problem with our website. The quotes under these forms are there to remind you of your rights over your personal data, as set out below. You can change your mind at any time by clicking on the unsubscribe link in the footer of any email you receive from us.
If you contact us, we may keep a record of that correspondence and we may record our communications for quality and training purposes.
Details of your visits to our website - including your browsing data, path, browsing language, location data or other communication information - and the resources to which you have access.
2. How long will we keep your data?
We will retain the data we collect from your visit to our website for 13 months, except for data that has been anonymized in accordance with applicable law.
However, in certain situations, we may retain your Data for longer periods, including (i) while your account is open and until it is closed (ii) for the duration indicated in the services agreement between you and Netino by Webhelp.
3. Why do we collect your personal data?
Your data allows us to ensure that our website is as efficient as possible and to allow you to participate in the interactive functions of the website. For example for:
Estimate the size of our audience and how they use our Website;
Store information about your preferences and therefore customize our website according to your personal interests;
Improve your searches and our website;
Recognize you when you return to our website;
Maximize commercial information and share with you information about our products and services relevant to your personal interests, provided that you have given your consent to receive such information. In certain circumstances, your Data enables us to fulfill our obligations in relation to a contract between us and you. (For example, the execution of an order or a service, the sending of documentation, etc.)
We may also use your data to inform you of changes and developments to our service.
When you share another person's Personal Data with us, you confirm that they have provided their consent for you to act on their behalf and that they have been informed of our identity and the purposes for processing their Data.
4. How do we collect your data?
In addition to the elements mentioned in paragraph 1 - Data that we may acquire from you - we have implemented technical measures allowing us to collect your Data through your IP address and cookies. This is how we may collect your information, such as your IP address, browser or operating system for system administration, improving our Website and for reporting (e.g. through aggregate information). We take all necessary precautions to only share Statistical Data on the actions and browsing behavior of our Users that does not allow the identification of an individual. *
For the same reason, we may obtain information about your general internet usage by using cookies (a small file stored on your device's hard drive). Cookies help us to improve our website and to provide a more personalized and improved service.
If you wish to delete cookies, please follow your browser's instructions to locate the file or folder where the data is stored.
We also have links to social networks such as Twitter, Facebook and LinkedIn. These are third-party sites, we cannot be held responsible for the Data they collect.
6. Sharing personal data with third parties
In order to provide you with the best service, we sometimes share your data within the Netino by Webhelp group. In some cases, we may share your Data with third parties, in particular with our technical or commercial partners. We will only share your data with partners who offer sufficient guarantees as to the implementation of appropriate technical and organizational measures to respect your rights and ensure the security of your data.
Subject to your prior consent, we will sometimes share your contact details so that you receive information messages about services and products that may be of interest to you from our partners. These messages can take the form of a letter, a telephone call, a fax, an e-mail or any other electronic messaging service. By providing your fax or telephone number or your e-mail address, you agree to be contacted by these means for the purposes for which you have specifically given your consent. If you do not wish to receive marketing information from us, please click here.
We may share your data with third parties:
In the event of the sale or purchase of one of our entities or our properties, we may share your details with the seller or the potential buyer of this entity or these properties;
If we or all of our assets are acquired by a third party, then any contact details we store will be transferred;
If we have to disclose or share your contact details in case of legal obligation;
To protect our rights, property and safety or that of our consumers;
When exchanging information with other companies and organizations for the purpose of fraud prevention and reducing credit risk.
7. Where do we store your personal data and how do we protect it?
Unfortunately, sending information over the Internet is never completely secure. Although we will do our best to protect your contact details, we cannot guarantee the security of the Data delivered to our Website; they are sent at your own risk. As soon as we receive your details, we use strict procedures and security measures to prevent any illegal access to your Data.
8. Your rights
At Netino by Webhelp, we are committed to upholding the rights granted by data protection law. The information below will allow you to assert your rights. You can make a request by any means indicated in the contact section or by using our online form.
Right of access to your personal data - You have the right to be informed if your personal data is processed by Netino by Webhelp or its partners. If this is the case, we will explain to you how these partners use your Data and we will inform you of the purposes of the processing, the type of Data processed, to whom and where your Data is shared, for how long it is kept and if your Data are subject to automated individual decision-making. You can also ask us to provide you with a duplicate of your data, which could result in the payment of a reasonable fee based on the potential administrative cost we may have. These fees will not be applied if we share your data under your right to data portability.
Right of rectification - It is essential for us to have accurate data. That is why we will rectify your inaccurate data as soon as possible.
Right to erasure ("right to be forgotten") - Unless otherwise specified, we will erase your Data in order to comply with our legal obligations, in particular when your Data is no longer necessary, or when you request its deletion.
Right to restriction of processing - You can ask Netino by Webhelp to restrict the processing of your Personal Data if you consider that your Personal Data is inaccurate or if you ask us to erase your Personal Data. In addition, you can ask us to restrict processing if you have the right to object to such processing.
Right to portability - You may receive your Personal Data in a structured, commonly used and machine-readable format, as long as the processing is carried out by automated means. Where technically possible, you may have your Personal Data transmitted directly to another controller.
Right to object - In certain circumstances and for reasons relating to your particular situation, you have the right to object to the processing of your Personal Data. When you make this request and it complies with the law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest which would prevail over your rights. fundamentals. We may also process your Personal Data if necessary to establish, exercise or defend legal claims.
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Finally, we will take all reasonable measures to notify each recipient of Personal Data of each rectification or erasure of such Personal Data or each restriction of processing, unless such notification proves impossible or requires disproportionate effort.
Or write to our Data Protection Officer at the following address:
Netino by Webhelp Data Protection Officer
4 avenue de l'Opéra
75001 - PARIS