Retail and E-commerce

Better listening.
Better responses.
Better sales.

In a sector as dynamic as retail and e-commerce, Netino deploys seasoned professionals to adapt your customer engagement strategies and reinforce your digital footprint.

Reputation and review management

Moderation of customer reviews on marketplaces and e-commerce sites
Automatic classification (positive / negative / fake reviews)
Detection of weak signals: stock shortages, product dissatisfaction, unmet expectations

Optimizing customer relations on social media

Personalized, conversational replies (customer service, advice, product info)
Automated responses to simple queries using generative AI
7/7 availability during peak periods (sales, Black Friday, Christmas…)

Insights that inform your strategic direction

Customer conversation analysis (pain points, opinions on new products, purchase patterns)
Shared dashboards with your e-commerce & marketing teams
Strategic recommendations to enhance the shopping experience

Modular support at your pace

Agile sourcing of multilingual e-commerce profiles
Fast deployment of martech tools to centralize customer management
Operational and strategic follow-up by a dedicated point of contact

Make your mark with agility and speed in retail and e-commerce

In the world of retail, every comment can influence a purchase decision. Consumers interact with your brand at every stage of the journey: from product reviews and social media questions to complaints about an item. And all of that data holds value.

Netino by Concentrix helps you turn these interactions into drivers of customer satisfaction and commercial performance.

Clear benefits for your teams and your audience

Strategic support that sets you apart

Improved e-reputation on all your channels
Rapid, personalized customer responses
An integrated customer experience across all platforms
More precise activation of your marketing campaigns

OUR SUPPORT

on all your essential platforms

Contact us

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