Travel & Leisure

Your journey starts online. 

Before every vacation, one reflex is key: reading reviews. With Netino, boost your digital reputation thanks to responsive customer support, detailed data analysis, and optimized interaction management.

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loisirs

Interaction management at every stage of the customer journey

  • Responding to customer messages across your social media and platforms

  • Moderating reviews on booking sites, social networks, or apps

  • Handling complaints or questions before, during, and after the stay

 

Multilingual digital customer support

  • 24/7 availability during peak periods (summer, holidays, long weekends…)

  • Automated or human responses, based on complexity

  • Teams trained in travel and tourism industries

Customer feedback analysis and enhancement

  • Detection of pain points (wait times, cleanliness, pricing, availability…)

  • Actionable recommendations to elevate the customer experience

  • Tailored dashboards for your quality & marketing teams

Let your customers embark on their journey with total peace of mind

Your customers dream, compare, book... and share their experiences. From planning to post-trip feedback, every digital interaction shapes their satisfaction.

Netino by Concentrix's travel and leisure experts help you turn that into a strength.

Clear benefits for your teams and your audience

Strategic support that sets you apart

  • Reducing inbound calls through fast, efficient digital responses

  • A better online reputation

  • Valuable insights to refine your services

loisirs et tourisme

OUR SUPPORT

on all your essential platforms

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This form is for commercial inquiries only.