Social Listening & Advisory

Activate and manage your communities with consistency and responsiveness to build lasting, engaging relationships across all your social channels.

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SOCIAL LISTENING

Listen to engage better

Pourquoi c'est essentiel ?

  • Your customers talk about you… even when they don’t tag you.
  • A weak signal today can turn into a PR crisis tomorrow.
  • Social listening fuels your marketing, product, and customer relationship decisions.
  • By analyzing online conversations, you can identify genuine customer needs.

Our approach to detecting weak signals and anticipating crises

People

A team of multilingual, industry-specific analysts to qualify signals, deliver clear reports, and extract truly actionable insights for your decisions.

Tools

Social listening platforms configured for your audiences, with bespoke filters, emerging trend detection, and customizable dashboards.

Processes

A structured four-step support process: goal setting, active monitoring, intelligent alerts, and actionable reporting with recommendations.

OUR COMPETITIVE ADVANTAGE

Added value for your strategy

  • A clear view of your online reputation and emerging issues
  • Proactive detection of crises, incidents, or reputational risks
  • Actionable insights for your products, services, or content
  • Real-time monitoring of trends and customer expectations
  • Data-driven decision support based on qualified signals, not noise
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OUR SUPPORT

on all your essential platforms

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