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Latest trends, best practices, and innovations in digital customer experience.
The keys to a calm moderation for your brand image
Content moderation is often an essential step in managing a brand’s social media presence, especially in terms of its e-reputation. In fact, there is an increasing amount of hateful comments being posted on social media. It is therefore essential to establish rules that allow for consistent and coherent moderation. But…
TikTok Business: Unmoderated Content
TikTok has become a giant among trendy digital platforms, making it the most popular social network today! In 2020, the app has no less than 14.9 million active monthly users in France, and 1 billion worldwide. Available in 155 countries, TikTok has become the most downloaded app in the world.…
4 Tools for managing your customer reviews
As you know, but perhaps not enough: your customer reviews are particularly important for your brand image. According to Nielsen surveys, 68% of people rely on online reviews before making a purchase decision. Even though the food and hospitality industries are the main sectors concerned with managing customer reviews, other…
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